FAQ
You Ask. We Glow.
Are Mood Glow candles handmade?
Yes. Our creations are carefully prepared and finished with attention to detail, whether you're choosing a piece for your home or ordering something personalized for a special occasion.
Can I customize my candles?
Yes. Many Mood Glow creations can be personalized according to the product and occasion.
Customization may include colors, names, dates, packaging, tags, themes, scents and other details.
Availability depends on the selected design and order requirements.
Do you create personalized souvenirs for events?
Yes.
We create personalized candle favors and keepsakes for weddings, baptisms, newborn celebrations, birthdays, baby showers, bridal showers, corporate events and many other occasions.
How do I place a custom order?
Simply contact us with:
- Your occasion
- Event date
- Approximate quantity
- Preferred colors
- Theme or inspiration
- Any personalization details
We will then guide you through the available options.
How early should I place my custom order?
We always recommend ordering as early as possible, particularly for larger quantities or highly personalized designs.
Preparation time depends on the product, quantity, customization and current order schedule.
For urgent orders, contact us and we'll let you know what is possible.
Is there a minimum quantity for souvenirs?
Minimum quantities may vary depending on the design and type of customization.
Contact us with your event details and we'll recommend the best available option.
Can I choose the scent?
Selected products and custom orders may be available in different scent options.
Available fragrances can vary by collection and season.
Do you offer unscented candles?
Yes, selected designs may also be available without fragrance.
Can I choose my own colors?
For many personalized orders, yes.
We can work around your event palette or preferred colors depending on the chosen design.
Can you match my event theme?
Absolutely.
Send us your colors, invitation, mood board or inspiration, and we'll use it as a reference when creating your order.
Do you offer packaging?
Yes.
Packaging options can vary depending on the product and occasion and may include personalized tags, boxes, ribbons or other finishing details.
Do you make candles for home décor?
Yes.
Mood Glow offers decorative pieces designed to add warmth and personality to your home, whether you choose to light them or style them as part of your décor.
What is Pearl Wax?
Pearl Wax is loose candle wax that allows you to create and style your candle in a different way.
Simply pour it into your chosen container, add the wick and create your own look.
It is one of our most interactive Mood Glow products.
What is the Sand Wax Workshop?
Our Sand Wax Workshop is a creative candle-making experience where guests work with loose wax, colors and styling to create their own personalized candle.
It's designed to be interactive, creative and suitable for different ages depending on the workshop format.
Are workshops available for children?
Yes.
We offer workshop experiences designed specifically for kids.
The format can be adapted according to the age group and occasion.
Do you offer workshops for adults?
Yes.
Our adult workshops are perfect for friends, birthdays, gatherings, private events and anyone looking for a creative experience.
Can I book a private workshop?
Yes.
Private workshops can be arranged for groups depending on availability, group size and the type of experience requested.
Can workshops be booked for birthdays?
Definitely.
Workshops can be a fun alternative birthday activity for both kids and adults.
Contact us with the number of guests and preferred date so we can suggest suitable options.
Can you organize workshops outside your usual location?
Depending on the type of event, location and number of participants, off-site private experiences may be possible.
Contact us with your event details for availability.
How long does a workshop last?
Workshop duration depends on the chosen experience and group size.
Exact timing will be shared when your booking is confirmed.
Do I need previous candle-making experience?
Not at all.
Our workshops are designed to be enjoyable even if you've never made a candle before.
We'll guide you throughout the experience.
Can I take my candle home after the workshop?
Yes, unless a specific candle-making technique requires additional setting time.
Any special instructions will be explained during your workshop.
Do you offer Signature Setups?
Yes.
Mood Glow can create styled candle and favor displays for selected occasions and events.
These setups can be customized according to your event style, colors and available space.
Can you create a full setup around my event theme?
Depending on the project, yes.
Send us your theme, colors, event date and inspiration so we can discuss what Mood Glow can create for your space.
Do you offer corporate gifting?
Yes.
We can create personalized candle gifts and favors for companies, launches, events, teams and special occasions.
Corporate customization can include branding depending on the project.
Do you deliver?
Delivery availability, areas and fees depend on the destination and order type.
Contact us before ordering if you need delivery information for a specific location.
Can candles be shipped?
Shipping availability depends on the product, destination and packaging requirements.
Some delicate or highly customized items may require special arrangements.
Can I change or cancel a personalized order?
Because custom products are made specifically for you, changes or cancellations may not always be possible once production has started.
Please contact us as soon as possible if you need to modify your order.
Are custom products refundable?
Personalized products are generally created specifically according to the customer's requested details and therefore may not be eligible for return unless there is an issue with the order.
Why can handmade products look slightly different?
Because many Mood Glow products are handmade, small variations in color, texture or finishing may naturally occur.
We believe these small differences are part of what makes each piece unique.
How should I care for my candle?
Always place candles on a stable, heat-resistant surface and keep them away from children, pets, drafts and flammable materials.
Never leave a burning candle unattended.
Follow the specific care instructions provided with your Mood Glow candle.