Terms of Service

Last Updated: October 20, 2026

Welcome to Mood Glow.

These Terms of Service govern your use of the Mood Glow website and your purchase of products, customized items, workshops, and other services offered by Mood Glow.

By accessing our website, placing an order, booking a workshop, or purchasing any product or service from Mood Glow, you agree to these Terms of Service.

Please read them carefully before making a purchase or booking.

1. ABOUT MOOD GLOW

Mood Glow is a creative candle brand specializing in handmade candles, scented candles, decorative candles, customized candles and souvenirs, sand-wax experiences, and private candle-making workshops for adults and children.

We also create customized products for occasions including, but not limited to:

  • Weddings
  • Baptisms
  • Newborn celebrations
  • Baby showers
  • Birthdays
  • Engagements
  • Bridal showers
  • Corporate events
  • Private celebrations
  • Seasonal occasions
  • Gifts
  • Home decoration

Throughout these Terms, the words “Mood Glow,” “we,” “us,” and “our” refer to Mood Glow.

The words “customer,” “client,” “you,” and “your” refer to any person using our website, placing an order, purchasing our products, or booking one of our services or workshops.

2. HANDMADE PRODUCTS

Mood Glow products are handmade and/or individually prepared.

Because of the handmade nature of our products, slight variations may occur between items, including differences in:

  • Color
  • Shape
  • Texture
  • Wax appearance
  • Surface finish
  • Scent intensity
  • Placement of decorative elements
  • Size
  • Minor details

These natural variations are part of the handmade character of our products and are not considered defects.

Product photographs displayed on our website or social media are intended to represent our products as accurately as possible. However, colors and appearance may vary depending on lighting, photography, screen settings, and the handmade nature of each item.

3. PRODUCT AVAILABILITY

All products and services are subject to availability.

Certain products may be produced in limited quantities, made to order, available seasonally, or discontinued without prior notice.

Mood Glow reserves the right to:

  • Limit quantities
  • Refuse or cancel an order where necessary
  • Discontinue products
  • Modify product designs
  • Modify packaging
  • Adjust pricing
  • Update available fragrances, colors, or materials

If an item becomes unavailable after an order has been placed, we will contact you to discuss an alternative, replacement, store credit, or refund where applicable.

4. CUSTOMIZED AND PERSONALIZED ORDERS

Mood Glow offers customized and personalized products for various occasions.

Customization may include, but is not limited to:

  • Names
  • Initials
  • Dates
  • Messages
  • Labels
  • Tags
  • Colors
  • Scents
  • Packaging
  • Ribbons
  • Decorative elements
  • Themes
  • Quantities
  • Event-specific designs

The customer is responsible for reviewing and approving all names, dates, spelling, colors, wording, quantities, and personalization details before production begins.

Once a customized order has been approved and production has started, changes may not be possible.

Mood Glow is not responsible for errors in information supplied or approved by the customer.

5. CUSTOM ORDER APPROVAL

For certain customized orders, Mood Glow may provide a sample, digital preview, photograph, design concept, or written description for approval.

Once the customer approves the order, design, wording, color scheme, or sample, that approval is considered final.

Any changes requested after approval may:

  • Result in additional charges
  • Affect the production timeline
  • Require a new delivery date
  • Not be possible if production has already begun

6. CUSTOM ORDER PRODUCTION TIMES

Customized and large-quantity orders require sufficient production time.

Estimated preparation dates provided by Mood Glow are estimates and may vary depending on:

  • Order quantity
  • Level of customization
  • Availability of materials
  • Seasonal demand
  • Event season
  • Supplier availability
  • Delivery requirements

Customers are responsible for placing event orders sufficiently in advance.

Mood Glow cannot guarantee urgent or last-minute orders unless expressly confirmed by us.

7. PRICING

All prices displayed on our website or communicated through our official channels are subject to change without prior notice.

Prices may vary depending on:

  • Product size
  • Product design
  • Fragrance
  • Quantity
  • Personalization
  • Packaging
  • Materials
  • Custom labels
  • Decorations
  • Delivery
  • Special requests

A quotation for a customized order is valid for the period stated in the quotation. If no validity period is specified, pricing may be subject to revision before the order is confirmed.

8. PAYMENT

Orders are considered confirmed only after the payment requirements communicated by Mood Glow have been completed.

Depending on the order, Mood Glow may require:

  • Full payment in advance; or
  • A deposit followed by payment of the remaining balance.

Customized, personalized, large-quantity, event, and workshop bookings may require a non-refundable deposit to reserve the order or date.

The remaining balance must be paid according to the payment deadline communicated by Mood Glow.

Failure to make payment on time may result in production being delayed or the order or booking being cancelled.

9. DEPOSITS

Deposits paid for customized orders, event orders, private workshops, and reserved dates may be non-refundable once materials have been purchased, preparation has started, or the date has been reserved exclusively for the customer.

Specific deposit conditions will be communicated before confirmation when applicable.

10. ORDER CANCELLATIONS

For standard products that have not yet been prepared, dispatched, or customized, cancellation requests may be considered at Mood Glow’s discretion.

Customized and personalized orders generally cannot be cancelled once:

  • The design has been approved
  • Materials have been ordered
  • Production has begun
  • Personalization has been completed
  • Packaging has been prepared

Any cancellation must be requested directly through our official contact channels.

11. RETURNS AND EXCHANGES

Due to the handmade and personal nature of many Mood Glow products, customized or personalized items cannot normally be returned or exchanged unless they arrive damaged or materially different from the confirmed order.

For non-customized products, return or exchange eligibility will be assessed according to the nature and condition of the product and applicable consumer laws.

Products must not be used, burned, damaged, altered, or returned in an unsuitable condition.

Shipping or delivery costs associated with a return may be the responsibility of the customer unless the return is due to an error by Mood Glow.

12. DAMAGED OR INCORRECT PRODUCTS

We take care when preparing and packaging every Mood Glow order.

If your order arrives damaged or you receive an incorrect item, please contact us within 24 to 48 hours of receiving your order.

Please provide:

  • Your name
  • Order number
  • A description of the issue
  • Clear photographs or videos of the product
  • Photographs of the packaging where relevant

We will review the issue and, where appropriate, arrange a replacement, repair, store credit, or refund.

Claims submitted after the specified period may be more difficult to verify and may not be eligible for compensation.

13. CANDLE SAFETY

Candles involve an open flame and must always be used responsibly.

By purchasing or using Mood Glow candles, you agree to follow the safety instructions provided with the product.

Always:

  • Keep candles within sight while burning
  • Keep candles away from children and pets
  • Keep candles away from curtains, paper, fabrics, and other flammable objects
  • Place candles on a stable and heat-resistant surface
  • Keep candles away from drafts
  • Follow recommended burning times
  • Trim the wick where instructed
  • Allow hot wax to cool before handling
  • Never move a candle while the wax is hot or melted
  • Never leave a burning candle unattended

Mood Glow is not responsible for damage, injury, fire, or loss caused by improper use, failure to follow candle-care instructions, or leaving candles unattended.

14. SCENTED PRODUCTS

Fragrance perception varies from person to person.

The intensity of scented candles may depend on several factors, including:

  • Room size
  • Ventilation
  • Temperature
  • Burning duration
  • Individual sensitivity
  • Type of fragrance

Mood Glow does not guarantee that every fragrance will have the same strength or performance in every environment.

Customers with fragrance sensitivities, allergies, asthma, or other sensitivities should exercise appropriate caution when purchasing or using scented products.

15. DECORATIVE CANDLES

Certain Mood Glow candles may be primarily decorative.

Decorative elements, unusual shapes, pigments, ornaments, containers, or product designs may affect the way a candle burns.

Customers should always follow the specific candle-care and safety instructions supplied with each product.

16. PRIVATE WORKSHOPS

Mood Glow offers private workshops and creative candle experiences for adults, children, families, groups, celebrations, schools, companies, and private events.

Workshop content may include activities such as:

  • Sand-wax candle creation
  • Candle decoration
  • Color selection
  • Fragrance selection
  • Creative candle design
  • Other candle-related activities

Workshop format, duration, pricing, minimum attendance, location, and included materials may vary.

Details will be confirmed before the booking.

17. WORKSHOP BOOKINGS

A workshop date is not considered reserved until Mood Glow confirms the booking and any required deposit or payment has been received.

Workshop bookings are subject to availability.

Final guest numbers may need to be confirmed before the workshop date.

Additional participants requested after confirmation will be accepted only where space, materials, and staffing allow.

Additional charges may apply.

18. WORKSHOP CANCELLATION AND RESCHEDULING

Because workshop dates require advance preparation, materials, staffing, and the reservation of a specific time slot, cancellation policies may apply.

Deposits may be non-refundable.

Where possible, Mood Glow may allow a workshop to be rescheduled if sufficient notice is provided.

Last-minute cancellations, significant reductions in participant numbers, or failure to attend may result in the loss of payments already made.

Any specific cancellation or rescheduling policy communicated during booking will form part of the booking agreement.

19. CHILDREN’S WORKSHOPS

Children participating in Mood Glow workshops must follow all safety instructions provided by the workshop team.

Depending on the age of the children and the nature of the event, a parent, guardian, teacher, organizer, or responsible adult may be required to remain present.

The adult responsible for the child must inform Mood Glow in advance of any relevant allergies, sensitivities, medical considerations, or special requirements that may affect participation.

Workshop activities involving materials that require adult supervision will be handled or supervised appropriately by the Mood Glow team.

Parents, guardians, or event organizers remain responsible for supervising children outside the specific workshop activity.

20. ALLERGIES AND SENSITIVITIES DURING WORKSHOPS

Certain workshops may involve fragrances, wax, decorative materials, pigments, or other craft materials.

Participants or parents/guardians are responsible for informing Mood Glow before the workshop of known allergies or sensitivities.

While we take reasonable precautions, Mood Glow cannot guarantee an environment completely free from allergens, fragrances, or materials that may cause sensitivities.

21. WORKSHOP PHOTOGRAPHY

Mood Glow may occasionally photograph or record workshop setups, finished creations, tables, decorations, or event environments for promotional purposes.

Where individuals, particularly children, are clearly identifiable, we will seek appropriate permission where required before using such material for promotional purposes.

Customers who do not wish to have themselves or their event photographed should notify Mood Glow before the workshop begins.

22. DELIVERY

Delivery availability, timing, fees, and coverage depend on the customer's location and the nature of the order.

Estimated delivery times are provided for convenience and are not guaranteed unless expressly confirmed.

Mood Glow is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Traffic
  • Weather
  • Courier delays
  • Incorrect addresses
  • Unavailability of the recipient
  • Public holidays
  • Road closures
  • Emergencies
  • Force majeure events

Customers are responsible for providing a complete and accurate delivery address and contact number.

23. EVENT DELIVERY AND SETUP

Large event orders may require special delivery or setup arrangements.

Customers must provide accurate information regarding:

  • Event date
  • Event location
  • Venue access
  • Delivery time
  • Contact person
  • Setup requirements

Additional delivery, installation, or setup charges may apply.

Mood Glow is not responsible for delays caused by restricted venue access, incorrect information, or circumstances outside our reasonable control.

24. PICKUP ORDERS

Where pickup is available, customers must collect their order within the agreed timeframe.

Mood Glow is not responsible for deterioration, damage, fragrance changes, or other issues resulting from an order being left uncollected for an unreasonable period after the agreed pickup date.

25. STORAGE OF CANDLES

Candles should be stored in a cool, dry place away from direct sunlight and excessive heat.

Exposure to high temperatures, sunlight, moisture, or improper storage may cause:

  • Wax softening
  • Melting
  • Discoloration
  • Fragrance changes
  • Surface changes
  • Deformation

Such changes caused by improper storage are not considered manufacturing defects.

26. GIFT AND EVENT ORDERS

Customers purchasing Mood Glow products as gifts or for events are responsible for checking all information and quantities before confirming their order.

Mood Glow recommends placing event orders well in advance to allow sufficient time for production, approval, packaging, and delivery.

27. WEBSITE INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate.

However, we do not guarantee that all product descriptions, photographs, pricing, availability, dimensions, or other information will always be completely free from errors.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

28. INTELLECTUAL PROPERTY

All content associated with Mood Glow, including but not limited to:

  • Brand name
  • Logo
  • Product concepts
  • Original candle designs
  • Workshop concepts
  • Photographs
  • Videos
  • Website content
  • Written content
  • Graphics
  • Packaging concepts
  • Social media content
  • Marketing materials

is owned by or licensed to Mood Glow unless otherwise stated.

Such content may not be copied, reproduced, distributed, commercially used, or presented as another business's work without prior written permission from Mood Glow.

29. WORKSHOP CONCEPT AND MATERIALS

Mood Glow workshop formats, concepts, presentations, creative materials, instructions, branding, and original workshop content are part of the Mood Glow brand.

Participation in a workshop does not give participants or third parties permission to reproduce, sell, commercially exploit, or present Mood Glow's proprietary workshop materials or branded concepts as their own.

30. SOCIAL MEDIA AND USER-GENERATED CONTENT

If you tag Mood Glow or publicly share photographs featuring our products or workshops, we may request permission to repost or feature your content on our social media channels or website.

Ownership of your original content remains with you.

Where appropriate, credit may be provided.

31. PROMOTIONAL CODES AND SPECIAL OFFERS

Discounts, promotional codes, gifts, and special offers may be subject to specific conditions and validity periods.

Unless otherwise stated:

  • Promotions cannot be combined
  • Promotions have no cash value
  • Promotions cannot be applied retroactively
  • Certain customized or event orders may be excluded

Mood Glow reserves the right to modify or end promotions at any time, subject to applicable law.

32. GIFT CARDS

If Mood Glow offers gift cards or vouchers, additional conditions may apply regarding validity, redemption, transferability, and eligible products or services.

Gift cards cannot be exchanged for cash except where required by applicable law.

33. REFUSAL OF SERVICE

Mood Glow reserves the right, where legally permitted, to refuse or cancel an order or booking in cases including suspected fraud, abusive conduct, misuse of our services, unreasonable requests, non-payment, or circumstances that make fulfilling the order impractical or unsafe.

Any applicable refund will be handled according to the circumstances of the order.

34. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Mood Glow will not be liable for indirect, incidental, special, or consequential damages resulting from:

  • Misuse of our products
  • Failure to follow candle safety instructions
  • Improper storage
  • Unauthorized alterations to products
  • Delays outside our reasonable control
  • Incorrect information supplied by the customer

Nothing in these Terms excludes or limits any rights or liability that cannot legally be excluded under applicable consumer protection laws.

35. FORCE MAJEURE

Mood Glow will not be responsible for failure or delay in fulfilling an order, delivery, or workshop booking due to events outside our reasonable control.

These may include, but are not limited to:

  • Natural disasters
  • Extreme weather
  • Government restrictions
  • Transportation disruptions
  • Supplier failures
  • Power outages
  • Civil disturbances
  • Security incidents
  • Public emergencies
  • Epidemics or pandemics

Where possible, we will contact affected customers and make reasonable efforts to find an appropriate solution.

36. PRIVACY

Personal information provided when placing an order, contacting Mood Glow, registering for a workshop, or using our website will be handled in accordance with our Privacy Policy and applicable privacy laws.

Customer information may be used to:

  • Process orders
  • Arrange delivery
  • Manage bookings
  • Communicate with customers
  • Provide customer support
  • Send marketing communications where consent has been provided

We do not intentionally sell customer personal information to third parties.

37. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment providers, delivery providers, social media platforms, maps, analytics services, or other external websites.

Mood Glow is not responsible for the content, policies, security, availability, or practices of independent third-party services.

38. CHANGES TO THESE TERMS

Mood Glow may update these Terms of Service from time to time.

The latest version will be published on our website together with the date of the most recent update.

Your continued use of the website or our services after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

39. GOVERNING LAW

These Terms are governed by the laws applicable to Mood Glow's place of business and operations, subject to any mandatory consumer protection rights that apply to the customer.

Any dispute will first be addressed in good faith between the customer and Mood Glow with the aim of reaching an amicable resolution.

40. CONTACT US

For questions about these Terms of Service, orders, customized products, workshops, or other services, please contact us at [email protected] or on +96170343744.

By placing an order, purchasing a Mood Glow product, or booking a Mood Glow workshop, you acknowledge that you have read, understood, and agreed to these Terms of Service.